If
anyone spoke to me about virtual assistants twelve months ago I would of looked at them as if they where talking another language,
not having any idea what they where talking about and certainly not understanding the huge benefits it could offer me as a
small business owner operator. Now I would be totally lost without this amazing service that I only have
to pay for what I use, even better when I need to keep an eye on my cashflow with sometimes having slow weeks, although I
must say my slow weeks are becoming less as I now also have a virtual phone receptionist who keeps the bookings full so all
I have to do is my job, that is provide the service to my valued clients. The best way I find to describe this service is that it is a remote person doing all of your jobs that you
would have to squeeze into your busy schedule. Before engaging the services of Upclose & Virtual I was not growing
my business, I was working in it, not on it, which is one of the main differences. Some examples of how I have used this service is letting Emma know what my plans are over the next months or
what I would like to achieve over the next month, she somehow puts that all in order and sends back a timetable of tasks timeframes
and responsibilities. If I need something researched that would take up my time I let Emma know and before I know it she has
the information I was looking for and the costs involved etc. Basically she does the time consuming leg work and I just finish
the task off.
If I provide Emma with content for documents, letters, newsletter of whatever it may be, she formats
it into a professional document that is in line with my business. Another
service that I use of Upclose & Virtual is virtual receptionist. I have 24hr 7 day coverage of my business phone but only
pay for what I use. So this means when I finish work for the day I can leave the phone behind knowing that my business can
continue to grow. The list of services is endless and it is only limited by your thoughts of how business has been
done in the past, this is certainly a way for the future and I would certainly encourage anyone who is a small or sole operator
to look at using Upclose & Virtual’s services as an economic option to get your business working efficiently. It
would even be suitable for a tradesman who is on site, you can have your next job being organized while you are finishing
off the current one with no down time. Suzie Wilson
Bottoms Up Colonics _________________________________________________
Emma Wilson has been working with Abundance with Heart consulting since October 2008. As a marketing consultant
with very limited time, I rely on Emma to help me meet deadlines and deliver on all my clients needs.
Not only
does she always go the extra mile but is happy to do it and passionately treats your business like her own.
I would
definitely recommend Emma Wilson and her team to anyone who requires administration support or an extra set of hands, your
business and your team will notice the improvement immediately.
I quite honestly don’t know what I would
do without my “wingman”.
Michelle Dooley Abundance with Heart _________________________________________________
Emma has been working for me for the past twelve month as a regular sub-contractor performing in a call
centre for my client, a multinational beverage company.
She has managed to obtain orders on
a daily basis for many distributors and locations across Queensland as well as dealing competently and effectively with customers,
juggling at times hectic situations and tight deadlines. Emma is extremely reliable, competent, proactive and has an excellent attention to detail
and courteous telephone manner – all of which are extremely important to the job she has undertaken.
Her extreme professionalism and reliability has ensured a smooth running of the call centre for my client,
happy customers and has in turn allowed me to work in other areas of my business without having to micro-manage her and could
be comfortable knowing the work would be completed on time every time.
With Emma’s thorough and strong customer-focussed work ethic,
I couldn’t recommend Emma and her services highly enough.
Charmaine Simpson Manager Virtually Possible www.virtually-possible.com _______________________________________________________
