Less on your plate. More time for your business.
A welcoming voice for your business.
Personalised call answering, message taking, transfers and appointment setting, shaped around your business requirements.
Get the details off your desk.
Help with documents, diaries, general admin and CRM records. Arrange ongoing support or discuss a specific project with us.
Turn recordings into useful words.
Have an audio file that needs transcribing? Tell us about the recording, speakers and deadline for a tailored quote.
Upclose & Virtual by name. Personal by nature.
We get to know your business.
01
Start with a Conversation
Your callers should feel like they're speaking with someone who understands what you do. We learn your requirements and respond to your customers as if they are ours.
Tell us about your business, your calls and the tasks taking up your time.
02
Make the support your own.
We discuss call handling, systems and instructions, and agree the scope of your support.
03
Get Back to Your Day
Let our team help with the agreed tasks, with your preferences guiding how we work.
Before we pick up.
How is my phone package adjusted for call volume?
Your package is adjusted each week to reflect the number of calls received. No calls received means no phone-package charge. For more than 110 calls per week, contact us to discuss your needs.
Can you book appointments as well as take messages?
Appointment setting is one of the available call-handling options. We discuss your booking software and requirements during setup so the scope is clear.
Is administration included in my phone package?
Off-phone administration is quoted separately. Contact us for a tailored quote. We agree which tasks are included in your call handling and which are separate admin work.
Do you have packages for trade businesses?
Yes. Our trade packages are discussed directly so we can understand your needs. Use our enquiry form or call 02 9099 8046 to enquire.